SCIENTIFIC & ENVIRONMENTAL TECHNOLOGY INDUSTRY
When Kenelec Scientific outsourced the support and management of their IT systems, they were able to liberate their existing resources and prepare themselves for growth.
Established in 1962, Kenelec Scientific have become a sought-after powerhouse in the Scientific & Environmental Industry, acredited for Technical Competance by the NATA association.
With their business growing, Kenelec Scientific needed to free up more resources.
Whilst Kenelec Scientific had an ADHOC engagement with another provider, their ongoing support failed to live up to expectations.
To get the support they required, Kenelec Scientific turned to Azra Solutions.
Through a Managed IT Support agreement, Azra Solutions were able to quickly resolve the problems affecting Kenelec Scientific's server and desktop environments.
As part of the Managed IT Support package, Kenelec Scientific leverages a tailored on-site maintenance day once a month. In addition to the helpdesk services, Kenelec Scientific have benefited from a dedicated Technical Manager who is ready to take their calls.
As well as responding to problems as they arise, Kenelec Scientific leverage benefits in the proactive advice & infrastructure suggestions recieved by the Solutions Architect's at Azra Solutions.
The essential benefit of the Managed IT Support solution is that is provides a single point of responsibility for the management of the company's IT systems.
For Kenelec Scientific the exercise was about freeing up internal resources to focus on the business & the new capacity it would create. That can't happen if there's finger-pointing between providers. By outsourcing, Azra Solutions are responsible for the complete management of everything from servers and desktops to network switches.
The result is a solution that fits our requirements, has delivered all the benefits we expected, and will save the firm both time and money in years to come.”